1. About This Policy
3. Types of Personal Information We May Collect
3.1 We may collect the following personal information: (a) your contact details including your name, email address and contact phone number; (b) your business or company name; (c) your payment and billing information, which we use to bill you for the Services and to process your payments, including credit card details; (d) details regarding conversations we have had with you; and (e) other information relevant to you that relates to the Company. 3.2 We also collect information about our Customers’ use of the Services, including their order and billing history, Services usage and other information. 3.3 We automatically collect through our Site and Services, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type and other information relating to the device through which they access the Site. We may combine this information with the Personal Information we have collected about Customers.
4. How We Use Personal Information
4.1 Personal information collected by us will generally only be used or disclosed for the purpose it was collected. We may from time to time use personal information for another purpose where it would be reasonably expected by you or if allowed by law, including: (a) to efficiently and effectively maintain your account and contact details (b) to provide our Products and services to Customers, including to generate aggregate reports for Customers about Product usage; (c) to respond to requests or inquiries from Customers, to communicate with Customers about their accounts or orders, and for similar customer-service-related purposes; (d) to process Customer payments and to assess charges for our Products; (e) to effectuate or enforce a transaction or agreement with a Customer; (f) to tailor the information we send or display to Customers, including to market our Products or opportunities to attend events or seminars; (g) to analyse our Products or internal operations; (h) to provide Customers with information about our company or Products that we believe may be of interest, including to send marketing and promotional e-mails; (i) to improve our Site, offerings or Products and to better understand how Customers access and use our Site and Products, on an aggregated and individualised basis; (j) where disclosure or its use is required or authorised by law; (k) to administer our Site and keep it safe and secure; (l) in preparation and distribution of the statements for handling mail; (m) in the process of procuring advice from legal and accounting firms, auditors, contractors, consultants and other advisors; (n) to provide you with notices required under legislations, including but not limited to the Corporations Act 2001 (Cth); (o) any other purpose for which you have consented. 4.2 The information you give us is used to provide you with a product or service and/or to fulfil your order. Sharing of information will be limited to partners or third partners who are integral to the order fulfilment process. We may also use in aggregate or non-personally identifying information about Customers for market analysis, research, marketing or other purposes.
5. Access and Accuracy
5.1 Subject to exceptions allowed by law, you have the right to access personal information we hold about you and to seek its correction. Please contact us (at our contact details provided below) to request for access to your information, or if you have a complaint concerning your information privacy. 5.2 We may decline a request to access or correct personal information where allowed under the Australian Privacy Principles and use reasonable endeavours to provide you with our reasons in writing. 5.3 Depending on the circumstances, we may charge you reasonable costs for providing access to your personal information. There is no fee for lodging a request for access.
6 How We Store Personal Information
6.1 We will take reasonable steps to protect your personal information from misuse, loss, unauthorised access and modification or disclosure. If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it. 6.2 The internet is not always a secure environment. If you use the Internet to send us any information, it is sent at your own risk. Our websites may contain links to other websites. We are not responsible for the privacy practices or the content of such other websites. 6.3 Personal information may be stored electronically through third party data centres, which may be located overseas, or in physical storage at our premises or third party secure storage facilities.
7 How We Disclose Personal Information
8 Career Applications
Employment applications and resumes collected by us are safely and securely stored and only used for the purposes for which it was collected.
9 Cookies, Web Beacons and Analytics
10 Third-Party Links
11 Direct Marketing Materials
12 Consent to Transfer Information Outside Australia
We take appropriate measures to keep your Personal Information secure. We hold your Personal Information in a combination of hard copy and electric files. We use commercially reasonable physical, technical and administrative measures to protect the security of the Personal Information that we collect or receive, including, where appropriate, password protection, encryption, and SSL to protect our Site and the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Despite taking appropriate measures to protect personal information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk. You are solely responsible for the maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services.
14 Access to and Correction of Your Information
You can access and/or correct your Personal Information we hold about you at any time by contacting us at Liz [dot] Basic [at] lightforce [dot] com [dot] or info [at] lightforce [dot] com. We encourage you to contact us in order to keep your Personal Information up to date. We will update your Personal Information within a reasonable time and may need to charge an appropriate fee to cover the costs of responding to your request, for example, where Personal Information is held in security. We may deny access to Personal Information if required by law or where the information may relate to existing or anticipated legal proceedings.
16 Complaints or Enquiries